We take longer to process pre-order items, please see our pre-order page for more details.


Processing Delay:
If we fail to ship you within five business days (excluding pre-orders), as compensation, we are willing to offer you a 15% coupon code for a second purchase.

 

Shipping:

Our products can be shipped globally.

ForThe United States, Russia, France, the United Kingdom, Brazil, Canada, Germany, Japan, South Korea, India :

In other countries, the logistics time is expected to increase 5-10 working days.

Note: Total Delivery Time = Handling Time + Shipping Time

Freight description：

Delivery:
If you have not received your package based on the estimates above, please contact our customer service team: support@tofsensors.com. (Due to the high volume of mail we have to deal with recently, your mail will be responded to within 24 business hours.)

Tof sensors displayed on tofsensors.com can be shipped. The company's goal is to grow into atechnological innovation company that will move the 3D industry from "perceptual intelligence" to "cognitive intelligence" together with upstream and downstream enterprises.It will focus on the key core ToF time-of-flight sensor design, system framework design, algorithm development, and upper-layer applications as the technical foundation, and gradually mass-produce .The company will provide complete 3D sensing solutions for machine vision, intelligent logistics system, intelligent transportation and other fields.


It is strongly recommended that you place your order at least 14 days before delivery is required .

It is necessary to keep in touch with the website customer service at any time, if there are any shipping problems with your order, we will contact you by email.

PS: Please note that shipping via courier companies like DHL/UPS/SF is fast, but you need to pay taxes due to your country's customs policy. Each country's customs policy is different. The goods we provide are tax-free prices, so customers need to bear the responsibility of paying taxes when they declare and enter the port.

 

Returns/Refunds/Exchanges:

We value customer satisfaction greatly. If you receive a defective or damaged item, or if we have sent you the wrong item, please contact us and we will provide you with an exchange, return or refund service.

Before making a purchase, please read the product description and frequently asked questions carefully to ensure that the product you choose meets your needs. We encourage you to ask our customer service any questions you may have before making a purchase.

If you decide to return or exchange the item within 7 days of receiving it, please contact our customer service and provide your order number. We will process your return or exchange request according to our return policy. Please note that customers are responsible for the return shipping costs, but if the product has quality issues or defects, we will cover the shipping costs.

Once we receive and confirm that the returned or exchanged product meets our return policy, we will process your refund or exchange request as soon as possible. Refunds will be processed within 3-5 working days (excluding weekends).

Order Cancellations:

We will begin processing your order within 2 working days. If you need to cancel your order, please contact us within the first hour after purchase. Once the order has been picked up by the courier, we cannot cancel the order. Please rest assured that we will process your order as soon as possible.

Repair Services:

If your device experiences a malfunction within one year of receiving it due to non-human factors, please contact us for assistance with repair. However, you will be responsible for the round-trip transportation costs of the device repair.

We hope this information helps you understand our after-sales policy. If you have any questions or need assistance, please feel free to contact our customer service. We will be happy to assist you.